Selecting the best business security software can be a headache. Even when business leaders know exactly what they want from a software solution, choosing the right product can be difficult. After determining that a software solution ticks all the boxes and has all the required features, many businesses discover that it is a nightmare to use.
When it comes to security software it is important to choose a solution that’s user friendly as the last thing you need is for your IT staff to avoid using the solution as much as possible. The best way to ensure that a solution will be used properly and headaches will be avoided is to use websites that provide reviews of software, ideally from businesses that have implemented and used the solutions.
G2 Crowd is a company that was set up for this purpose: To help businesses select the best software that will meet their needs and not cause them problems once they have bought the license and have started using it. G2 Crowd was formed in in 2012 and its trusted reviews are now read by more than 1.5 million visitors a month. Each quarter the company releases G2 Crowd Grid Reports, which assess specific categories of software based on reviews from verified users.
The latest G2 Crowd Grid Report covers email security gateways: One of the most important security solutions for businesses to implement. Email security gateways are what stand between a business and cybercriminals. They block malware, viruses, botnets, phishing attacks, and spam and ensure that malicious emails do not get delivered to inboxes.
To be included in the Grid report, email security solutions had to have the following features:
- Ability to filter out and block potentially dangerous content;
- Capability to scan incoming messages for viruses, malware, ransomware, and spam;
- Ability to securely encrypt communications;
- Facilitate whitelisting or blocking capabilities to control suspicious accounts; and,
- Archiving capabilities for compliant storage.
G2 Crowd identified 10 of the leading email security gateway solutions and assessed the products based on market presence and customer satisfaction level. After the assessment, each product was assigned a position on its grid based on performance.
The leader for email gateway security was SpamTitan by TitanHQ. SpamTitan was consistently rated highly by users across four areas that were assessed for the report: Quality of support, ease of use, meets requirements, and ease of administration.
For quality of support and meeting requirements, SpamTitan had a 94% satisfaction score and scored 92% for ease of use, and 90% for ease of administration. For comparison purposes, the average scores were 84%, 88%, 82%, and 83% respectively.
“Our customers value the uncompromised security and real-time threat detection. The overwhelmingly positive feedback from SpamTitan users on G2 Crowd is indicative of our commitment to ensuring the highest levels of customer success” said Ronan Kavanagh, CEO, TitanHQ.