TigerText Launches TigerFlow Enterprise: The Most Advanced Clinical Communication Solution to Date
TigerText has announced the launch of a new clinical communication and collaboration (CC&C) platform that promises to revolutionize how healthcare employees communicate with each other and interact with healthcare data.
TigerFlow Enterprise is the result of more than 10 years work in the secure text messaging sphere and has been under development for the past three years. Secure text messaging is at the heart of the system, but TigerFlow Enterprise also incorporates a host of new features and functions to help healthcare providers enhance clinical workflows and automate the delivery of critical information to the people who need it, at the time it is needed. TigerFlow Enterprise also integrates with EHRs, can be used to manage a wide range of clinical alerts, and calls can be placed using integrated VoIP technology in addition to sending text messages.
TigerFlow Enterprise allows care organizations to optimize their resources more effectively, accelerate transitions of care, and ensures information is passed to the right people, thus reducing the potential for medical errors. Healthcare organizations that adopt the platform can achieve higher patient and provider satisfaction, reduce costs, increase patient throughput, and achieve better patient outcomes.
A wide range of new systems have been introduced in healthcare settings in recent years that have greatly improved the ability of healthcare providers to deliver high quality care to patients, but many of these systems are not fully interoperable. TigerFlow Enterprise solves this problem by serving as a bridge between EHRs, audible-based bedside monitoring equipment, admissions, discharges, and transfers (ADT) systems, scheduling systems, desktop IP phone systems, and the place where care is actually administered – at the bedside.
Through TigerFlow Enterprise’s EHR Connect, data stored in EHRs can be made available to healthcare professionals at the point of care, delivering crucial information to physicians and nurses via their smartphones. Rather than have actionable information sitting in an EHR system waiting until someone logs in and sees that a test result is in, an alert can be automatically generated through the app. This ensures that information can be actioned as soon as it is in the EHR.
Three types of clinical alerts can be set in the system: Nurse call, patient monitoring, and lab results, which are intelligently routed to the correct person. Rules can be set in TiegrFlow Enterprise that direct certain alerts in a different way. For example, when vital signs recorded by bedside monitoring equipment fall outside the normal range, an alert will be sent to the appropriate nurse, while lab test results will be directed to the appropriate physician. TigerText has ensured TigerFlow is compatible with virtually all EHR systems, including Epic, Cerner, MEDITECH, and Allscripts.
“We developed the capabilities in TigerFlow Enterprise to tackle the most vexing communication challenges hindering Healthcare today,” said Brad Brooks, co-founder, and CEO of TigerText. “The EHRs aren’t going to solve this problem. The real solution requires a full-scale, outcome-oriented clinical communication platform with purpose-built features that make it instant and effortless for hospital staff to communicate and access patient data at the point of care.”
VoIP offerings are also incorporated into TigerFlow Enterprise that meet the needs of today’s health systems. TigerFlow Enterprise allows app-to-app calling between TigerText users, calls between the App and PBX system, one-tap calling based on role (e.g. on-call cardiologist, calls within the TigerText phone app using contact information stored in the app directory, video calls between clinicians and integrates with nurse call systems.
The features and integrations of TigerFlow Enterprise reduce the potential for medical errors, accelerate Medicare reimbursements, help ensure better bed/operating room utilization, speed up consult requests, reduce alarm fatigue, accelerate patient throughput and admissions and discharges, and reduce ED wait times and readmission rates.
Kennedy Health, a three-hospital, 607-bed health system in Southwest New Jersey, has implemented the system and has seen reductions in readmission rates of 22.2% for Congestive Heart Failure (CHF) cases and 8.8% for cases of Chronic Obstructive Pulmonary Disease (COPD). Westchester Medical Center, a 1,700-bed, 10-hospital system in Valhalla, New York saw similar results and managed to achieve an average reduction of 13.3 minutes in transport time between facilities.