KLAS has published its 2018 Decision Insights: Secure Communication Report, which recognizes TigerConnect (formerly TigerText) for its strong, easy to use clinical communication and collaboration platform solution, very deep adoption, and high customer satisfaction levels.
For the report, more than 20 solution providers were assessed, including EHR vendors, but only three – TigerConnect included – were named as top solutions for “High Consideration, Retention, and Performance.” TigerConnect was not only confirmed as the most widely solution in healthcare but also the solution that was most commonly considered by hospitals and health systems looking to improve communication.
“We’re delighted to have received our highest marks to date in this year’s KLAS report,” said Brad Brooks, co-founder and CEO of TigerConnect. “As a pioneer in the secure clinical communications space, the insights and recognition from KLAS further validate both TigerConnect’s positive value being delivered for our existing customers and the significant market opportunity that still lies ahead.”
The report delved into the reasons why TigerConnect was being chosen over other solution providers, with brand recognition a key factor, along with the company’s strong reputation and its considerable customer base. Customers were also choosing TigerConnect for its continued innovation and development of the platform to incorporate new features.
When customers were asked about the company, 95% said they thought TigerConnect kept its promises, 92% said they would purchase the TigerConnect platform again, and 90% viewed TigerConnect as being part of their long-term plans.
The platform was also universally praised by customers due to how easy it was to roll it out to physicians and get buy in, with only minimal training required before the solution could be used. Usability was one of the key factors that influenced the decision to purchase the solution.