Clinical Communication and Collaboration Platforms Deliver Huge Benefits in Healthcare

Clinical communication platforms have been shown to improve efficiency in healthcare, allowing hospitals to streamline communication across most areas, according to the recently published 2021 KLAS Clinical Communication Platform Report. The biggest benefits to healthcare providers are the improvements to clinical communication, with the increase in efficiency helping to ease the burden on staff, reduce costs, and improve patient outcomes.

The 2021 KLAS Clinical Communication Platform Report was published by KLAS Research, a Utah-based company that provides the healthcare industry with data and insights into health information technology (HIT). The reports highlight HIT solutions that provide concrete benefits and a good return on investment.

For its latest report on clinical communication platforms, KLAS Research profiled key vendors of clinical communication and collaboration platforms who offer cutting-edge solutions that solve the communication challenges in healthcare and deliver invaluable benefits. Healthcare organizations that have already adopted the solutions were surveyed to obtain their views on the effectiveness of the solutions and the benefits they have delivered.

KLAS Research highlighted the platform developed by TigerConnect, which is the leading clinical communication and collaboration solution provider in the United States based on market share. The platform was praised for its extensive userbase and for the value it delivered. Healthcare professionals that use the platform confirmed they have seen measurable benefits since adopting the platform, such as improved efficiency for clinical support staff, more effective communication, better patient satisfaction scores, and improvements in staff morale, especially nurse satisfaction.

Healthcare providers that have implemented TigerConnect said the platform increased transparency into patient teams and schedules, improved clinician response times, and clinicians experienced fewer workplace interruptions, which led to improved job satisfaction. Collaboration was improved in several areas including patient transport, bed management, and environmental services, and there was better and more effective sharing of patient data. As a result of the improvements to communication, fewer errors were made, they ran more efficient clinics, achieved a faster crash team response, and had fewer readmissions. Feedback from healthcare users provided to the KLAS Research team was universally positive.

TigerConnect has made several improvements to the platform this year to better meet the needs of clinicians, through improvements made in response to customer feedback and the aquirement of on-call physician scheduling and advanced middleware solutions, which have significantly broadened the capabilities of its platform.

“2021 has proven a tipping point as healthcare systems evolve their requirements from secure messaging to the most contextual, advanced clinical collaboration experiences. Clinicians are demanding an all-in-one mobile collaboration experience that helps them raise the standard of care and improve patient outcomes,” said Will O’Connor, MD, TigerConnect Chief Medical Information Officer. “The KLAS report validates TigerConnect in our vision to make hospitals and care delivery more agile.”

Author: Richard Anderson

Richard Anderson is the Editor-in-Chief of