TigerConnect has announced that hospitals and health systems can use its secure text messaging network free of charge during the COVID-19 pandemic to support their efforts in combatting the disease.
The 2019 Novel Coronavirus has been spreading at pace and hospitals and health systems are working round the clock to ensure quality care is provided to patients to help them recover from the disease in the shortest possible time frame.
TigerConnect has seen usage of its clinical communication and collaboration platform increase significantly during the pandemic, with message volume increasing fivefold in the past three weeks. Customers have been contacting the company to extend licenses in preparation for isolation workflows and to improve communication between members of care teams to help them cope with the expected large increase in patient numbers.
The TigerConnect communications solution supports text messaging, audio, and video conversations and the secure exchange of electronic healthcare data. The platform also fully integrates with electronic health record systems. The platform allows healthcare professionals to share information about patients and COVID-19 with all members of the care team and communicate important information organization-wide in real time in a fully HIPAA-compliant manner. The platform can also be used to communicate with patients to keep them up to date on changes due to the COVID-19 pandemic.
To support hospitals and health systems during this challenging time, TigerConnect has announced that existing customers are being offered complimentary TigerText Essentials license expansions for 6 months, along with a host of new resources and webinars to ensure they get the greatest benefit from the solution. Standard support hours have also been extended for the duration of the COVID-19 public health emergency. Hospitals and health systems that are not already using the TigerConnect platform will be provided with complimentary use of the platform to support COVID-19 communications for up to 6 months.
“It is clear that identifying new cases quickly and sharing that information among key stakeholders is crucial to containment and treatment. TigerConnect facilitates that type of speed and transparency,” said TigerConnect co-founder and CEO Brad Brooks. “Our mission is to help organizations remove the barriers that might slow down those responses as we continue to partner with the organizations on the front lines of this crisis.”
The platform supports broadcast messages to share timely information with all healthcare employees as well as group messaging for specific healthcare teams. The platform can be used to communicate in real time with staff in isolation rooms, for sending priority messages to individuals, and supports ongoing forum discussions with individuals across the entire organization. The platform is 100% cloud based, so can be rolled out and made available to everyone in a matter of minutes.
The platform is also easy to use for anyone familiar with text messaging platforms, offering secure, HIPAA-compliant communications in an enterprise-grade app that has the simplicity of a consumer-grade text messaging platform.